HVAC
AC out, whole house.
Emergency in July heat, routine otherwise. Nightingale asks the make, the symptom, and whether anyone's home before booking or escalating.
Escalates if urgent
24/7· 62% OF CALLS TO TRADES GO UNANSWERED · SOMEBODY GOOD ANSWERS
AI RECEPTIONIST FOR SERVICE TRADES
Your phone ringsat 2:47 AM.Somebody good answers.
Trades miss 6 to 7 of every 10 calls — at $250–1,200 a call. Nightingale answers every one, asks the right questions, and books the job straight into your calendar.
INCOMING — 2:47 AM · TUCSON, AZ LIVE
Nightingale:Delgado Plumbing, this is the after-hours line — is this an emergency?
Caller:The water heater’s leaking everywhere—
EMERGENCY: YESISSUE: WATER HEATERLOCATION: 44 ALDER LN
TONIGHT — MARCO — ETA 45 MINSMS sent
CALL COMPLETE — 1:52 · Job value: ~$680. You were asleep.
How many calls does your shop get a week? — 40 (the trade average)
40
Calls a week, trade average
26
Missed at industry avg
$3,900–$5,200
Revenue on the table / wk
That’s the invoice for voicemail.
How it qualifies
Not a script — a decision tree built for your trade.
Four trades, four qualification trees. Emergencies escalate to a human. Everything else books straight to the calendar.
PLUMBING
Water heater leaking.
Active leak escalates every time. A slow drain books straight to the calendar — no human needed on the line.
Escalates if urgent
DENTAL
Cracked molar, mild pain.
Routine unless the caller says 'can't sleep from the pain' — then it escalates to the on-call line automatically.
Books it
MED SPA
Reschedule a laser slot.
No qualification needed — Nightingale just finds the next open slot and confirms it by text.
Books it
The booking
From transcript to dispatch board, in one call.
Every artifact lights up as the call resolves — the calendar slot, the SMS confirmation, the dispatch entry. No one retypes a job.
01 — TRANSCRIPT
“The water heater's leaking everywhere—”
02 — CALENDAR SLOT
TUE 2:00 PM — MARCO
03 — SMS CONFIRMATION
“You're booked Tuesday 2 PM with Marco — 44 Alder Ln.”
04 — DISPATCH SYNC
Synced to Jobber / ServiceTitan
R. Delgado
Booked
J. Whitfield
Escalated
M. Alvarez
Follow-up SMS
You hear everything
Every call recorded, transcribed, summarized.
Skim your mornings in 90 seconds. Find out what customers actually ask, and hear exactly how each call was handled — nothing hidden, nothing summarized away.
After hours isn’t an apology
Can’t book it? Nightingale still makes sure you do.
When a call can’t be booked on the spot, Nightingale takes the details and promises a callback — then makes sure it happens, landing as a task on your dashboard the next morning.
SMS to caller
“Thanks — we’ll call you back by 9 AM to lock in a time.”Pricing
One booked job covers the month.
Most shops
Professional
$249/mo
- 500 calls / mo
- Escalation to a human
- Recordings & transcripts
- Analytics
Or 75¢/call, 50-call minimum. One booked furnace repair covers the month.
“First month it booked 31 jobs while we slept. My wife made me double-check the math.”R. DELGADO · DELGADO PLUMBING, TUCSON
Questions
The things worth asking.
Is the answering AI really a documented stub in this build?
Yes — logging a call here simulates an inbound answer deterministically per trade, so the demo is honest about what's real today. Wiring real telephony (Twilio) is the next, well-scoped step; nothing about the data model changes when it lands.
What happens on an emergency call?
The qualification tree escalates immediately — Nightingale takes the details, texts the caller “We'll call you by 9 AM,” and makes sure a human follows up. Nothing sits in a voicemail box overnight.
Does it replace my dispatcher?
No — it replaces the ring nobody answers after hours or during a rush. Everything it books syncs to your existing calendar and dispatch board; your team still runs the day.
What if the caller isn't a real lead?
Marked spam, logged, and out of your queue — never quietly dropped, never mixed in with calls that need a look.